Cancel or replace an unpaid payment request

Step by step

1. Open Club Admin → Payments → Payment Requests, or the request linked to a registration balance.
2. Review its recipient, amount, status, and whether checkout or payment has started.
3. Use the available cancellation control for an eligible unpaid request. Follow any message about an open checkout that needs to be resolved.
4. Check how the request ended before creating a replacement with the corrected payer or amount.
5. If payment is processing or complete, review the order and settle or refund it instead of sending another request for the same money.

After you finish

An eligible request is canceled through its supported lifecycle, and any replacement is based on the confirmed outcome.

Once a request is created, its payer, amount, and purchase details can't be edited. Cancel the old request, then create a corrected one.

If you get stuck