Browse help categories
Sign-in & security
- Sign in or create an accountUse your existing email or sign-in method to keep your registrations together.
- Reset a forgotten passwordRequest a reset email and choose a new password.
- Change your account emailUpdate the sign-in email and complete the confirmation steps.
- Get help from Chess67 or an organizerContact the right person and include the details needed to investigate.
Profile & chess accounts
- Update your profile and personal detailsKeep your name, contact details, and public profile information up to date.
- Add your US Chess, FIDE, Chess.com, or Lichess detailsConnect your chess identity and review the ratings shown on your profile.
- Understand club directory visibilityReview why a member name may be hidden on a public club page.
Orders & subscriptions
- Find your orders and payment detailsReview purchases, subscriptions, and US Chess orders from your account.
- Cancel automatic membership renewalStop the next renewal and review when membership access ends.
- Manage or cancel Chess67 ProReview your Pro subscription and use the available billing controls.
- Join or renew US Chess membershipChoose a new membership or renewal and check the order's progress.
Messages & notifications
- Choose which notifications you receiveManage email, push, in-app, and club-specific notification choices.
- Find a missing sign-in, invitation, or confirmation emailCheck the address, inbox, and account before requesting another message.
- Read and send messagesUse your inbox and the messaging controls on profiles.
- Follow players and choose registration alertsReview follower permissions and notification choices for yourself or a child.
- Use message reactions and attach a chess gameAdd a reaction or share a game using the controls offered in the conversation.