Go to the right place
Step by step
- Open the intended profile and review its public details and visibility choices.
- Check the club directory explanation. The club’s directory setting and the member’s available public details both affect what visitors see.
- If an organizer sees a hidden-name explanation, review the member record before assuming the person left the club.
- For an imported member, review whether the person has connected the record to their own account.
- Ask the club organizer about club-wide visibility and Chess67 support about an incorrect account connection.
After you finish
You know why a name might be hidden. A hidden name doesn’t mean the person left the club or hasn’t paid.