Browse help categories
Finding chess
- Find clubs, events, and coachesSearch for places to play or a coach who fits your needs.
- Join a club or membership groupJoin the club community and choose a paid membership if one is offered.
- View your family calendarSee upcoming activities and check which family members are taking part.
- Play in a club ladderRead the ladder rules, challenge an eligible player, and report the result.
- Read Grand Prix scores and prize eligibilityCheck which events count, how scores are combined, and whether a player qualifies for prizes.
- Read US Chess statistics and ranking chartsCheck the rating list, comparison period, and chart explanation before interpreting a trend.
Children & family
- Add a child to your accountCreate a child profile so you can register and purchase for them.
- Switch between your profile and a child's profileCheck whose profile you are using before registering or sending a message.
- Invite another adult to your familyLet another parent or guardian manage the family's children from their own account.
Registration & payments
- Register for an event or tournamentChoose the participant, options, and payment method, then check your confirmation.
- Register yourself and your childrenMake sure each family member is entered in the right activity and section.
- Apply a registration discount codeEnter the organizer's code and check the updated price before paying.
- Request a refund or cancel a registrationFind the payment and contact the organizer or coach responsible for the purchase.
- Pay a club payment requestReview a private request sent to your account and complete payment.
- Register a team and arrange its playersCheck team details, per-section board order, alternates, and payment before confirming an entry.
- Choose whether your registration is publicUnderstand the difference between attendee visibility and organizer access.
Lessons & practice
- Book a lesson with a coachChoose an offer, participant, and available time on a coach's profile.
- Open a scheduled lessonUse your lesson details to find the workspace or meeting instructions.
- Use webcam chess and call controlsChoose camera and microphone settings, review player details, and use the available safety controls.
- Play The Promised Pawn and use power-upsChoose an adventurer, follow the next lesson or quest, and read power-up help before using an item.