Go to the right place
Step by step
- Open the public activity or product and read the message the buyer sees.
- Check that the activity or product is published and that registration or purchasing is enabled and still open.
- Review its assigned payment profile, price, currency, and accepted providers.
- Open Club Admin → Payments → Payment Profiles and resolve any disabled checkout setting or remaining provider setup requirement.
- Review eligibility, capacity, invitation requirements, and recurring-payment restrictions for the specific purchase, then open its public page again.
After you finish
You can identify whether the block belongs to the activity settings, buyer eligibility, or payment setup.