Go to the right place
Step by step
- Open the campaign and confirm its recipient selection, sender details, and Replies go to explanation before sending.
- After sending, open the campaign results. Larger sends can take a few minutes while recipients are processed.
- Open a recipient status to read why a message failed or was skipped. Check the recorded status before resending to that person.
- Read each metric explanation before comparing campaigns. Delivery progress and recipient actions describe different parts of a campaign.
- Use the club inbox for replies when the campaign says replies go there. Keep the campaign link and recipient status if you need support.
- App notifications only reach members who have the Chess67 app with notifications on. Members without the app still get the email when email is on.
After you finish
You know where campaign replies go and can identify recipient statuses that need attention.